Privacy policy

Last Updated: September 19, 2026

At ICONVANI, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, browse our products, place an order, contact our support team, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

This policy applies to customers and visitors in the United Kingdom.

1. Information We Collect

When you use our website or place an order, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details
  • Payment and transaction information
  • Customer service communications

When you browse our website, certain technical information may also be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Products viewed
  • Referring website
  • Approximate location
  • Date and time of website activity

We use this information to operate, secure, analyse, and improve our website.

2. How We Collect Your Information

We may collect information when you:

  • Visit or browse our website
  • Create or use an account
  • Place an order
  • Subscribe to marketing communications
  • Contact Customer Service
  • Submit a review or other content
  • Participate in a promotion or survey
  • Interact with our advertisements or social media pages

Some information may also be collected automatically through cookies and similar technologies.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders
  • Arrange delivery
  • Process payments
  • Send order confirmations and updates
  • Provide customer support
  • Process returns, refunds, and exchanges
  • Respond to enquiries
  • Prevent fraud and protect our website
  • Improve our products and services
  • Analyse website performance
  • Personalise your shopping experience
  • Send promotional communications where permitted
  • Measure and improve our advertising campaigns

We use personal information only where we have a lawful basis to do so under applicable UK data protection law.

4. Payment Information

When you make a purchase, your payment information is processed through our payment providers.

ICONVANI does not need to store your complete payment card details on our own systems in order to process your purchase.

Payment providers may collect and process information according to their own privacy policies, terms, and security procedures.

5. Cookies and Similar Technologies

ICONVANI uses cookies and similar technologies to help our website function properly and understand how visitors use our website.

Cookies may be used to:

  • Remember shopping-cart information
  • Keep website functions working
  • Understand website traffic
  • Measure advertising performance
  • Improve website functionality
  • Provide more relevant advertising

Where required by applicable UK law, we will provide appropriate cookie consent and privacy controls.

6. Advertising and Analytics

We may use third-party advertising and analytics services to understand how visitors interact with our website and measure the effectiveness of our advertising.

These services may use cookies, pixels, tags, or similar technologies.

Where required by applicable UK law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

7. Sharing Your Information

We may share personal information with trusted service providers where reasonably necessary to operate our business.

These may include:

  • Payment processors
  • Shipping and delivery providers
  • Order fulfilment partners
  • Website and hosting providers
  • Customer support platforms
  • Analytics providers
  • Advertising and marketing providers
  • Fraud prevention and security providers
  • Professional advisers where necessary
  • Government authorities or law enforcement where legally required

We do not sell your personal information as a standalone product.

Service providers may receive information reasonably necessary for the services they provide and may be subject to contractual, legal, or other privacy obligations.

8. International Data Transfers

Some of our service providers may operate outside the United Kingdom.

As a result, your personal information may be transferred to, stored in, or processed in other countries that may have different privacy laws.

Where required by applicable UK law, we take appropriate steps to ensure that suitable privacy and security protections are applied to international data transfers.

9. Data Security

We take reasonable steps to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Modification
  • Disclosure
  • Destruction

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for purposes including:

  • Completing transactions
  • Providing customer service
  • Managing returns and refunds
  • Meeting legal and accounting requirements
  • Resolving disputes
  • Preventing fraud
  • Maintaining necessary business records

When information is no longer reasonably required, we may securely delete or anonymise it where appropriate and permitted by law.

11. Marketing Communications

If you subscribe to marketing communications, we may send you information about:

  • New products
  • Special offers
  • Promotions
  • Collections
  • Store updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Transactional communications, such as order confirmations, shipping updates, and important service messages, may still be sent when necessary to fulfil your order or provide our services.

12. Your Privacy Rights

Under applicable UK data protection law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion where legally available
  • Request restriction of processing
  • Object to certain processing
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Make a privacy complaint

Some requests may be subject to legal limitations or exceptions.

13. UK Data Protection

For customers in the United Kingdom, personal information is handled in accordance with applicable UK data protection requirements, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

If you believe your personal information has not been handled appropriately, you may contact us first so we can review your concern.

You may also have the right to complain to the Information Commissioner's Office (ICO).

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are unable to provide valid consent under applicable law.

If you believe a child has provided us with personal information in circumstances where this was not appropriate, please contact us so that we can review the situation.

15. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

17. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

ICONVANI

Email: support@iconvani.com

Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM

Average Response Time:
24–48 business hours

Shipping Market:
🇬🇧 United Kingdom