45-Day Return & Refund Policy

At ICONVANI, we want you to feel confident when shopping with us. We carefully select our products and aim to provide a straightforward, reliable, and enjoyable shopping experience.

If your purchase isn't right for you, our 45-Day Return Policy gives you additional time to request a return, subject to the conditions below.

This policy applies to orders delivered within the United Kingdom.

Nothing in this policy limits, excludes, or replaces any mandatory consumer rights or remedies available to you under applicable UK law.

1. 45-Day Return Window

You may request a return within 45 days of receiving your order, subject to the conditions below.

For online purchases, you may also have a statutory right to cancel your order within 14 days of receiving the goods, in accordance with applicable UK consumer protection law.

To start a return, please contact our Customer Service team:

Email: support@iconvani.com

Please include:

• Full name
• Order number
• Item you would like to return
• Reason for the return
• Photos of the product, where applicable

Our team will review your request and provide the appropriate return instructions.

Please do not send an item back before receiving return instructions from ICONVANI.

2. Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within our 45-day return period, provided the product meets the applicable return conditions.

The product should generally:

• Be unused and unworn
• Be in its original condition
• Have no signs of damage, staining, or excessive use
• Include original packaging where reasonably possible
• Include any original tags or accessories supplied with the product

Where applicable UK law gives you a statutory cancellation right, those legal rights continue to apply.

3. Faulty, Damaged or Incorrect Products

If your product:

• Arrives damaged

• Is faulty or defective

• Is materially different from its description

• Is the wrong item

• Is missing an important component

please contact us as soon as reasonably possible.

Please provide your:

Order number + description of the issue + clear photographs or video where appropriate.

We will assess the issue and provide the appropriate remedy in accordance with applicable UK consumer law, which may include a repair, replacement, refund or price reduction, depending on the circumstances.

Your statutory rights are not affected by this policy.

4. Wrong Size

If you ordered the wrong size, this will generally be treated as a change-of-mind return.

Please contact us before returning the item so we can provide the correct return instructions.

5. Return Shipping

For a voluntary change-of-mind return under our additional 45-day policy, the customer is generally responsible for the return shipping cost.

Where a return is required because a product is faulty, damaged, incorrect, or otherwise covered by statutory consumer rights, we will handle the return in accordance with applicable UK law.

6. Return Address

Return instructions will be provided after your return request has been reviewed.

Please do not send returns to the business address shown on this website unless specifically instructed by ICONVANI.

7. Refunds

Once an eligible return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method.

Your payment provider or bank may require additional processing time before the refund appears in your account.

Where statutory cancellation rights apply, refunds will be processed in accordance with applicable UK law.

8. Refund Amount

For eligible change-of-mind returns under our 45-day policy, the refund will cover the eligible purchase amount in accordance with this policy.

Where statutory consumer rights apply, the refund and any applicable delivery-cost reimbursement will be handled in accordance with those rights.

9. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns where applicable law permits an exclusion, including certain personalised, custom-made, or hygiene-sensitive products.

Any such exclusion will be clearly communicated where applicable.

Nothing in this section affects your statutory rights if a product is faulty, defective, unsafe, misdescribed, or otherwise fails to meet applicable legal requirements.

10. Sale Items

Sale items are covered by the same applicable consumer rights as full-price items.

A sale or promotional price does not remove your statutory rights regarding faulty, defective, damaged, unsafe, or misdescribed products.

11. Exchanges

We may offer exchanges where practical and where stock is available.

If you require a different size, colour, or product, please contact our Customer Service team before returning your order.

12. Return Processing

Once your return arrives at the designated return location, our team will inspect the item and process the return.

Processing times may vary depending on the return and payment method.

We will contact you if additional information is required.

13. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing it.

Our standard order processing time is 24–48 business hours.

We cannot guarantee cancellation once an order has entered processing or has already been dispatched.

This does not affect any statutory cancellation rights available under applicable UK law.

14. Delivery

Orders are generally processed within 24–48 business hours.

Estimated delivery time is 5–8 business days after dispatch.

Delivery times may vary depending on the destination, carrier, customs, weather, or other circumstances outside our reasonable control.

If your order has not arrived within the expected timeframe, please contact:

support@iconvani.com

We will investigate the shipment and work with you to determine the appropriate next step.

15. Our 45-Day Guarantee

At ICONVANI, we stand behind the quality of our products.

Our 45-Day Guarantee gives eligible customers additional time to request a return if the purchase is not right for them, subject to the terms of this policy.

This guarantee is provided in addition to, and does not replace, any mandatory consumer rights available under UK law.

16. Customer Service

For all return, refund and order enquiries:

ICONVANI

Email: support@iconvani.com

Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM

Average Response Time:
24–48 business hours

We currently ship to:

🇬🇧 United Kingdom

Last Updated: September 19, 2026